Frequently Asked Questions

General

What is eBanqo Chat?

eBanqo Chat is a Customer-business engagement app to get your questions answered, allows you perform self-service actions & transactions, report issues, track resolution progress, and chat with ALL your favorite businesses.

What can users do with eBanqo Chat?

eBanqo Chat users can ask questions, receive prompt answers, perform self-service actions and transactions, report issues, mark businesses as favorites, and track the progress of their requests as they are resolved.

What can businesses do with eBanqo Chat?

Businesses on eBanqo Chat can connect and stay connected with your customers, resolve their issues, and provide information to their customers 24/7.

Can I chat with more than one business at a time?

eBanqo chat users multiple businesses at the same time.

What can I use eBanqo Chat for?

eBanqo Chat is ideal for interacting with various types of businesses, particularly those that you engage with frequently.

On what device can I use eBanqo Chat?

eBanqo Chat is available on both mobile (android and ios) and web.

What are business profiles?

There are 3 business profile categories on eBanqo Chat namely Unclaimed, Claimed and Verified businesses.

What does an unclaimed business mean?

A business is unclaimed when the business information has been populated by a 3rd party using information obtained from the internet and other data sources not necessarily associated with the business. eBanqo cannot validate the accuracy and up-to-date nature of the information available in this business profile and chatbot.

What does a claimed business mean?

A business is claimed when the profile and chatbot are managed by an associate or representative of the business. eBanqo has not confirmed the relationship of the associate / representative with the business, and therefore cannot guarantee the accuracy of the information provided.

How can I claim my business?

To claim your business, head to the profile of your business, click the claim a business button and you’ll be directed to complete a form and submit.

What does a verified business mean?

A business is verified when the profile and chatbot of this 'Verified' business is provided and updated by the business itself, and eBanqo has used its best efforts to verify the authenticity of the business and the relationship between the person who manages the profile/chatbot with the business.

How do I chat a business?

Search for the business you want to chat with, click the business icon and start chat.

How do I create a user profile?

To create a user profile, download the eBanqo chat app, Provide your email address, profile photo and name and you are set. You can also include your location and Phone number.

How do I create a business profile?

To create a business profile, visit eBanqo.com to create a business profile.